FAQ's : Reservations & Logistics

The easiest way to book is through our online reservation system, which shows real-time availability for Yellowstone wildlife tours and wildlife tours in Jackson Hole. You’re also welcome to call us at 307-690-9533 to book or ask questions. Our office is staffed daily from 9am - 6pm MST by team members who know our tours inside and out.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, with no added fees. Cash is also accepted, though a credit card is required to hold your reservation.
After booking, you’ll receive a detailed confirmation email with everything you need to know, followed by a reminder the day before your tour. Of course, you are always welcome to call if questions come up.
Yes! Solo travelers are welcome on our small-group tours, which operate with a two-guest minimum. If needed, you may reserve two seats to guarantee departure. If additional guests join, you’ll only pay for one seat. Otherwise, you will enjoy a private experience at a steeply discounted rate from that of our private tours. If you have a range of dates that would work for you, give us a call to see which existing group tours you could join during your visit.
As soon as your travel plans are set! Our summer season, especially, fills quickly. That said, last-minute cancellations and openings do happen. Check our live availability online or call us directly if you are hoping to tour in the next few days.
A 10% non-refundable deposit is required at booking. Cancellations within 48 hours of departure are non-refundable. If unexpected events occur (such as a family emergency or canceled flight), we’ll do our best to reschedule when possible.
Third-party platforms like Viator or GetYourGuide have their own cancellation policies. Any changes or cancellations must be handled directly through the site where you booked.
Rarely. If we cancel for safety reasons (typically winter road or visibility issues) you will receive a full refund. Summer tours usually run rain or shine. Thunderstorms typically pass quickly and cooler, overcast days can be excellent for wildlife viewing.
You will need a National Park Pass for many of our tours, as entry fees are not included in our pricing. We’ve written a helpful blog post explaining pass options and how to purchase one for your tour. Effective January 1, 2026, international visitors to the national parks are subject to an additional nonresident fee. For the most up to date information about park passes, visit the National Park Service website.
We suggest dressing in layers, as temperatures can fluctuate dramatically over the course of a tour, no matter the season. Additionally, don’t forget a camera, sunglasses, and comfortable walking shoes. In winter, dress warmly with insulated layers, a wool-type hat, gloves, and snow-friendly footwear. Bring your ID and National Park Pass, or money to purchase a new one. We will provide high quality binoculars, snacks, beverages, sunscreen, and bug repellent.

Group tours depart from the Home Ranch Public Parking Lot and Welcome Center, on the corner of Cache Street and GIll Street, one block north of Town Square in Downtown Jackson. The address is 210 North Cache St. Jackson, WY 83001.

For private tours, we are happy to provide hotel or lodging pickup within a 30-minute drive of Jackson. Further locations, such as Jackson Lake Lodge, will require an additional pickup fee. Specific pickup details will be confirmed in advance.

Yes. We make regular restroom stops at park lodges and visitor facilities with flush toilets whenever possible. Additional pit toilets are available throughout the parks and utilized as needed.
We do not offer airport pickups. Taxis, Uber, Lyft, and many local hotels provide transportation from Jackson Hole Airport.
Yes. We partner with travel agents worldwide and are happy to assist with planning, logistics, and custom itineraries.

Book Your Trip Today!

Call (307) 690 - 9533
for more details or customized private trips.